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This document describes how to troubleshoot issues with IP phones that uses the Secure Sockets Layer (SSL) protocol (Cisco AnyConnect Secure Mobility Client) in order to connect to a Cisco Adaptive Security Appliance (ASA) that is used as a VPN Gateway and in order to connect to a Cisco Unified Communications Manager (CUCM) that is used as a voice server. Once the client has been installed on the device, open the AnyConnect application and specify the hostname or IP address of the MX (AnyConnect server) you need to connect to. AnyConnect Profiles An AnyConnect profile is a crucial piece for ensuring easy configuration of the AnyConnect client software, once installed. Download the Cisco AnyConnect VPN for Windows installer. Double-click the InstallAnyConnect.exe file. When a message saying the Cisco AnyConnect client has been installed, click OK. Connect to the Stanford VPN. Launch the Cisco AnyConnect Secure Mobility Client client.

Overview

The Cisco AnyConnect Secure Mobility Client consistently raises the bar by making the remote-access experience easy for end users. It helps enable a highly secure connectivity experience across a broad set of PC and mobile devices. This document provides information on the AnyConnect integration on Meraki appliances and instructions for configuring AnyConnect on the Meraki dashboard.
Client Download and Deployment
AnyConnect Authentication Methods
AnyConnect Troubleshooting Guide
AnyConnect on ASA vs. MX
FAQ

Feature

The AnyConnect VPN server on the MX uses TLS & DTLS for tunneling and requires AnyConnect VPN client version 4.8 or higher on either Windows, macOS, Linux, or mobile devices to terminate remote access connections successfully. The AnyConnect client negotiates a tunnel with the AnyConnect server and gives you the ability to access resources or networks on or connected to the AnyConnect server (MX). Unlike the AnyConnect implementation on the ASA, with support for other features like host scan, web launch, etc, the MX security appliance supports SSL, VPN, and other AnyConnect modules that do not require additional configuration on the MX. For more details, see AnyConnect on ASA vs. MX.

An AnyConnect Plus/Apex (termed or perpetual) license will be required to use AnyConnect on the MX when MX16.X firmware goes GA. Until then, if an MX upgrades to MX16, AnyConnect will be available as a feature. If a license is not linked when MX16 goes GA, AnyConnect will become unusable until a license is applied. More details on applying licenses will be available soon.

The MX supports L2TP/IPsec Client VPN and AnyConnect VPN simultaneously.

Caveats

AnyConnect is still in development, hence, there are certain caveats to keep in mind before enabling AnyConnect.

Supported MX models: MX600, 450, 400, 250, 100, 84, 68, 67, Z3, vMX
Future support: MX64, 65
Not supported: MX80, 90, 60, Z1
IPsec and AnyConnect share the same configured RADIUS and active directory servers
The use of a server identity certificate with a custom hostname is not supported at this time. Currently, the MX will automatically enroll in a publicly trusted certificate using the Meraki Dynamic DNS host name on the dashboard network. Follow the instructions on this doc to change the hostname.
A BETA firmware version is required. Known issues are listed below:
- Multicast on the LAN does not work as expected
- BGP routes do not show up on the dashboard route table but are present on the device

How to Enable AnyConnect on Your Dashboard

Having reviewed the caveats, upgrade your MX security appliance to the required firmware version.

To enable AnyConnect, upgrade to the latest MX-16 firmware by navigating to Dashboard > Organization > Firmware upgrades. For more details on firmware upgrades see Managing Firmware Upgrades
For further inquiries, email meraki-anyconnect-beta@cisco.com

AnyConnect Server Settings

MX Server certificate: The AnyConnect server on the MX uses TLS for tunnel negotiation, hence it needs a server identity certificate. Currently, when AnyConnect is enabled, the MX will automatically initiate a certificate-signing request to get a publicly trusted identity certificate; this is entirely transparent to the dashboard administrator. The MX uses the Meraki Dynamic DNS hostname when creating a CSR before getting it signed by a public CA. The resulting certificate renews automatically without any disruption in service.

Dashboard administrators do not have to worry about creating or transporting certificates or private keys to the MX or interacting with public CAs to get a CSR signed. At this time, we do not support uploading a server certificate or using a hostname other than the Dynamic DNS name.

Uploading a server identity certificate or using a hostname other than the Dynamic DNS name is not supported at this time. Please use the 'How to create a profile' documentation to create an alias for the Meraki DDNS hostname to ease connectivity for end-users.

DDNS hostname is configurable on MX Appliances in Passthrough/VPN Concentrator mode when AnyConnect is enabled.

To enable AnyConnect VPN, select Enabled from the AnyConnect Client VPN radio button on the Security Appliance > Configure > Client VPN > AnyConnect Settings tab. The following AnyConnect VPN options can be configured:

Hostname: This is used by Client VPN users to connect to the MX. This hostname is a DDNS host record that resolves to the Public IP address of the MX. The DDNS hostname is a prerequisite for the publicly trusted certificate enrollment. You can change this hostname by following the instructions here.
AnyConnect port: This specifies the port the AnyConnect server will accept and negotiate tunnels on.
Log-in banner: This specifies the message seen on the AnyConnect client when a user successfully authenticates. If configured, a connecting user must acknowledge the message before getting network access on the VPN.

Profile update: This specifies the AnyConnect VPN configuration profile that gets pushed to the user on authentication.

Certificate authentication: This is used to configure the trusted CA file that is used to authenticate client devices. This configuration is only required if you need to authenticate client devices with a certificate.
Authentication Type: This is used to specify authentication with Meraki Cloud, RADIUS, or Active Directory.

Group policy with RADIUS Filter-ID: This is used to enable dashboard group policy application using the filter passed by the RADIUS server.

RADIUS time-out: This is used to modify the RADIUS time-out for two-factor authentication and authentication server failover.
AnyConnect VPN subnet: This specifies the address pool used for authenticated clients.
DNS name servers: This specifies the DNS settings assigned to the client.
DNS suffix: This specifies the default domain name or DNS suffix passed to the AnyConnect client to append to DNS queries that omit the domain field. This domain name only applies to tunneled packets.

Client routing: This is used to specify full or split-tunnel rules pushed to the AnyConnect client device. You can send all traffic through VPN, all traffic except traffic going to specific destinations, or only send traffic going to specific destinations.
Default group policy: This is used to apply a default group policy to all connecting AnyConnect clients. For more details see Group Policies.

Authentication Methods

AnyConnect supports authentication with either RADIUS, Active Directory, or Meraki Cloud. For more details on authentication configuration, refer to AnyConnect Authentication Methods.

Note: Systems Manager with Sentry is not supported with AnyConnect.
Note: SAML authentication is not supported at this time.

Client Routing

i. Send all traffic through VPN
This is the same as full tunneling. All traffic from the client is sent over the VPN tunnel.
ii. Send all traffic except traffic going to these destinations
This is the same as full tunnel with exclusions, when configured, the client will send all traffic over the VPN except traffic destined for the configured subnet.

iii. Only send traffic going to these destinations
This is the same as spilt tunneling, when configured, the client will only send traffic destined for the configured subnet over the VPN. Every other traffic sent over the local network.

Local LAN access

Local LAN access is desired when the Full tunneling is configured (Send all traffic through VPN) but users still desire to their local network for printing, etc For example, a client that is allowed local LAN access while connected to the MX in full tunnel mode is able to print to a local printer at home. Internet traffic will still flow through the tunnel.
To enable local LAN access, two things need to be done. Local LAN access will not work if both conditions are not satisfied.

1. Configure the MX: Select 'Send all traffic except traffic going to these destinations' option on the Dashboard and configure a 0.0.0.0/32 route. This will cause the AnyConnect client to automatically exclude traffic destined for the user's local network from going over the tunnel.

2. Configure the Client: Enable Allow local LAN Access on the AnyConnect Client. This can be enabled manually or via the AnyConnect profile.

After connection, the user should see their local network subnet added as a non secure routes (destinations that should be accessed locally not via the VPN tunnel)

Group Policies

The need for access control over remote access connections cannot be over-emphasized. While some administrators use multiple address pools to segment users, others use VLAN tagging to existing subnets. From a Client VPN standpoint, multiple subnets or separate VLANs do not provide access control in itself. What segments users from talking to each other or other network resources is the presence and the enforcement of access rules. For example, if users are in different VLANs and access policies are not enforced somewhere, users could access anything.
AnyConnect on the MX does not support multiple VLANs or address pools for Client VPN users. However, the MX supports the application and enforcement of policies to AnyConnect users on authentication. It is also important to note that, from a Client VPN standpoint on the MX, having users on the same subnet does not mean they are in the same VLAN. Users are assigned a /32 address (one address) from the pool configured on Dashboard. Group Policies can then be used to limit users on the same AnyConnect subnet from talking to each other or other resources on the network.

Default Group Policy

Administrators can apply a global group policy to all users connecting through AnyConnect by selecting a configured policy from the default Group Policy drop-down menu. Group policies can be configured via Dashboard > Network-wide > Group Policies. Refer to Creating and Applying Group Policies for more details.
Note: If a default group policy set and group policy with Filter-ID is also enabled, the Filter-ID policy passed by the RADIUS server will take precedence over the default group policy.

Group Policies with RADIUS Filter-ID

AnyConnect supports the application of dashboard-configured group policies to AnyConnect users when authenticating with RADIUS. This is achieved using the RADIUS Filter-ID attribute. To set this up on your MX:

Create group policies on Dashboard > Network-wide > Group Policies. Specify rules within the policy. Multiple group policies can be mapped to different user groups on the RADIUS server. In this example, we are matching CONTRACTOR policy to CONTRACTOR user group.

Enable the Filter-ID option on the dashboard. This option is only configurable if you are authenticating with a RADIUS server.
Configure the RADIUS server to send an attribute in its accept message containing the name of a group policy configured in dashboard (as a String). Commonly, the Filter-ID attribute will be used for this purpose. The screenshot below shows a network policy in Windows NPS, configured to pass the name of a dashboard group policy ('CONTRACTOR') within the Filter-ID attribute:

The RADIUS server is configured with the group policy 'CONTRACTOR' defined on dashboard. When a user in the group successfully authenticates, the 'CONTRACTOR' group policy name for the authenticated user will be sent in the RADIUS accept message, allowing the MX to apply the requested policy to the user. The group policy name sent by the RADIUS server must match verbatim what is configured on the dashboard for policies to apply correctly. Currently, policies do not show up on Network-wide > Client list page if you have only a security appliance in your dashboard network, however, If you have a combined network, the policy will show under the 802.1X policy column.

Client VPN Connections

Client view:
You can see client stats and connection details by clicking on the graph in the bottom-left corner of the client.

Clients can also see available routes on the Route Details tab. Secure routes are accessible by the client over the VPN while nonsecure routes are not accessible by the client over the VPN. Nonsecure routes are visible when split-tunneling is configured.

Connection logs can be found under the Message History tab.

Dashboard view:
After configuring client VPN, to see how many users are connected to your network, navigate to Network-wide > Clients. All AnyConnect clients will be seen with the AnyConnect icon. You can filter by client VPN using the search menu.

Note: The MAC address seen on the client list is randomly generated; it is not the actual MAC address of the AnyConnect client.

AnyConnect Event Logging

To see all available events, navigate to Network-wide > Event log and filter the 'Event type include' field by AnyConnect.

To see log-on and log-off events, go to Dashboard > Network-Wide > Event logs and filter by VPN client connected and VPN client disconnected.

Dashboard API Support

APIs can be used to configure or return the AnyConnect server settings on the MX. Navigate to Dashboard > Help > API docs - AnyConnect VPN Settings for more information.

Number of Supported Sessions per MX Model

Below is the number of sessions allowed per MX model. When the limit is reached, new sessions will not be formed.

Model	MX450	MX250	MX100	MX84	MX67/68	Z3	vMX S/M/L	vMX100	MX600	MX400
Max sessions	1,500	1,000	250	150	50	5	50/250/500	250	1,000	750

FAQ

Who signs the Meraki facilitated publicly trusted certificates?
A publicly trusted Certificate Authority.
Can I use my own hostname or publicly trusted certificate on the MX as a server certificate?
No, only the Meraki DDNS hostname of the dashboard network is supported with publicly trusted certificates. There will be support for custom hostname certificates in future.
How will AnyConnect be licensed on the Meraki MX?
Eventually, an AnyConnect Plus/Apex termed or perpetual license from Cisco will be required to use AnyConnect on the MX. Right now, AnyConnect can be used on the MX without a license.
Will every MX model support AnyConnect eventually? If yes, when? If No, why?
AnyConnect is part of the wired-16 firmware, hence all models that can run wired-16 support AnyConnect, EXCEPT the MX64/65 models. Work is still in progress to support these models.
Can I use AnyConnect profiles?
Yes, see the AnyConnect Profiles section. Only VPN profiles can be pushed via the MX. Others, like Umbrella profiles, will not be pushed via the MX.
Can I configure different split-tunnel rules/VLANs/IP address pools for different sets of users?
No, not at the moment. However, you can use group policies when authenticating with RADIUS to apply access policies to a user or groups of users on authentication.
Can I do certificate-based authentication?
Yes, as a combination with username and password. See the certificate-based authentication section. Certificate-only authentication is not supported at this time.
Where can I download the AnyConnect client?
On the AnyConnect Settings page on dashboard in the Client Connection section or on cisco.com.
How can I provide feedback on this feature?
Email meraki-anyconnect-beta@cisco.com or via the “make a wish” button on dashboard with “AnyConnect BETA” keyword.
What are the current caveats/known issues with the AnyConnect feature & firmware?
See caveats section
Which features are supported? Any plans to support Umbrella, posture scan, 802.1x, etc?
VPN Only. Other AnyConnect modules that do not require additional server support can be used as well. e.g. DART, Umbrella. This module must be deployed and configured separately as the MX does not support web launch, client software deployment, or update at this time. See AnyConnect on ASA vs. MX for more details. Please email meraki-anyconnect-beta@cisco.com if you have any questions.
Dwg free viewer for mac. Is IKEv2 supported on the MX when using AnyConnect?
No.
Can I run L2TP/IPsec client VPN and AnyConnect VPN simultaneously on the MX?
Yes.
Can I connect to the inside interface of the MX with AnyConnect? e.g. connect to the MX from the LAN side?
No, only connections on the WAN side/outside interface are supported at this time.
When will AnyConnect GA?
This feature is firmware dependent, this means AnyConnect will GA when MX 16.X becomes GA.

When you are off campus, some of Illinois State University’s electronic services are unavailable to you unless you establish a VPN connection.

Cisco AnyConnect is an application that the University makes available to students, faculty, and staff for free which may be used to establish a VPN connection with the University from off campus.

NOTE: If you need to request and install the application on your computer, please skip to the section further below entitled Download and Install Cisco AnyConnect. If you already have the application installed and would like to know how to connect to it, please read the section immediately below entitled Connect to the Cisco AnyConnect VPN Client Once Downloaded. The instructions below are listed for both Windows and Mac machines, respectively.

Connect to the Cisco AnyConnect VPN Client Once Downloaded

Windows:

Open the Cisco AnyConnect VPN client.

Windows 8: On the Start screen, click Cisco AnyConnect Secure Mobility Client.
Windows 10: Start > All Apps > Cisco > Cisco AnyConnect Secure Mobility Client.
Alternatively, you can click Start and begin typing Cisco AnyConnect Secure Mobility Client and the application will show up. Click on the icon to start the application.

Verify that the path in the field underneath “Ready to connect.” is VPN01.ILSTU.EDU.

If the path name does not automatically appear, click the arrow to the right of the field and select VPN01.ILSTU.EDU from the drop down menu, or enter the path name manually.

Click Connect.

Figure 1:

When prompted, select the appropriate Group (Figure 1):

To access most ISU resources, you will select –ISU-.
Important: To access ISU Oracle or SQL database resources directly (via software such as Microsoft Access, Oracle SQL Developer, Microsoft SQL Management Studio, etc.), select DB-User_Access.

Note: When you attempt to connect, you may receive a prompt that tells you that Cisco AnyConnect is updating. Do not attempt to cancel this update, as this update will allow your VPN software to work.

Figure 2:

Enter your ULID and password in the appropriate fields, then click OK.
After a moment, an informational banner window will appear that typically says “Welcome to Illinois State University,” but could display a different, informational message.
Click Accept.

You are now connected with the Cisco AnyConnect VPN client. A Cisco AnyConnecticon with a yellow, locked padlock will be visible in your system tray (in the lower-right corner of your desktop, next to the clock). This indicates that you are connected. If the icon appears without a padlock, this indicates you are no longer connected through VPN.

Mac OS X:

Open the Cisco AnyConnect VPN client. Click Finder > Applications> Cisco > Cisco AnyConnect Secure Mobility Client.

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Alternatively, you can search for the application in your “Dashboard” by simply clicking the rocket icon on your bottom toolbar. After that, start typing Cisco AnyConnect Secure Mobility Client and you will see the application. Click on the application to start the set-up process, or to access it once you’ve configured the settings properly.

Figure 4:

Verify that the path in the field underneath “Ready to connect.” reads VPN01.ILSTU.EDU. If the field is empty, you will need to manually enter the file path exactly how it is shown in this article.

Figure 5:

Click Connect.
When prompted, select the appropriate Group (Figure 6):

For most ISU resources, you will select –ISU-.
Important: To access ISU Oracle or SQL database resources directly (via software such as Microsoft Access, Oracle SQL Developer, Microsoft SQL Management Studio, etc.), select DB-User_Access.

Figure 6:

Enter your ULID and password when prompted to do so and click Connect.
After a moment, an informational banner window will appear that typically says “Welcome to Illinois State University,” but could display a different, informational message.
Click Accept.

You are now connected with the Cisco AnyConnect VPN client. A Cisco AnyConnect icon with a yellow, locked padlock is now in your system tray (in the lower-right corner of your desktop). This indicates that you are connected. If the icon appears without a padlock, this indicates you are no longer connected through VPN.

Disconnect from the VPN

Windows:

To disconnect from the VPN on a Window’s machine:

Locate the Cisco AnyConnect VPN client icon and click on it. It is usually on your toolbar, but if it is not, here are some additional ways to find the application:

Windows 8: On the Start screen, click Cisco AnyConnect Secure Mobility Client.
Windows 10: Start > All Apps > Cisco > Cisco AnyConnect.
- Alternatively, you can click [Start] and begin typing Cisco AnyConnect Secure Mobility Client and the application will show up. Click on the icon to start the application so you can disconnect from the VPN.

In the Cisco AnyConnect Secure Mobility Client pane, click Disconnect.

Figure 7:

Close Cisco AnyConnect Secure Mobility Client.

You are now disconnected from VPN.

Mac OSX:

To disconnect from a VPN connection on Cisco AnyConnect on Mac running Mac OS X or later:

Click on the Cisco AnyConnect icon in your Dock.
Click Disconnect.
Close Cisco AnyConnect Secure Mobility Client.

Figure 8:

You are now disconnected from VPN.

Download and Install Cisco AnyConnect for Windows or Mac OS X

Students, faculty, and staff may download the Cisco AnyConnect VPN Client for Windows or Mac OS X from the University IT Help portal by following the directions below:

Windows:

Navigate to the IT Help portal (at ITHelp.IllinoisState.edu),
Click Downloads in the middle of the screen.
Under Cisco AnyConnect, select the version you would like to download. You will need to select the version that is compatible with your machine. You can choose either Windows or Mac.
Click on Windows or Mac and log in with your ULID and password if prompted to do so. You will be directed to a form to request the download file be sent to you. You will need to fill out the required fields in the submission form. Once submitted, your request will be handled in the order it was received. Once approved, you will receive an email. You will then click Download Files and you may be navigated to a Central Login page where you will need to enter your ULID and password. Once you log in, click the file next to Attached Files.

NOTE: If you have never access Liquid Files (SendTo) before, you may see a log in page to log into Liquid Files itself. Instead, you will want to click the SSO Sign In button to be navigated to a Central Login page. You will enter your ULID and password. Upon logging in, you will need to accept some terms and conditions. Once you have done that, you will never be prompted again for an SSO sign in.

Upon successfully downloading the installer, you will need to open the installer and follow the prompts.

Figure 9:

Agree to the Terms and Conditions and proceed with the installation by clicking Accept. You may need to enter your computer’s profile credentials in order to accept the installation.

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Figure 10:

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Once the software has finished downloading, click Finish to close out of the installation process. You can now access the VPN software.

Mac OS X:

Navigate to the IT Help portal (at ITHelp.IllinoisState.edu),
Click Downloads in the middle of the screen.
Under Cisco AnyConnect, select the version you would like to download. You will need to select the version that is compatible with your machine. You can choose either Windows or Mac.
Click on Windows or Mac and log in with your ULID and password if prompted to do so. You will be directed to a form to request the download file be sent to you. You will need to fill out the required fields in the submission form. Once submitted, your request will be handled in the order it was received. Once approved, you will receive an email. You will then click Download Files and you may be navigated to a Central Login page where you will need to enter your ULID and password. Once you log in, click the file next to Attached Files.

Upon successfully downloading the installer, you will need to open the installer and follow the prompts. When you get to the Installation Type screen, ensure that only the VPN checkbox is selected, then click Continue to proceed with the installation

Figure 11:

Click Continue to finish the installation. Once finished, open the Cisco AnyConnect Secure Mobility Client. You can find it in the Cisco folder in your applications, or can be manually searched in your Launchpad, as instructed above.

Figure 12:

Type VPN01.ILSTU.EDU in the empty text field, then press Connect.

Figure 13:

Enter your ULID in the Username field and your current password in the Password field. Click OK.

Figure 14:

You will see a welcome window. Click Accept to be connected to the VPN.

Figure 15: